Frequently asked security questions
Practical answers about wallet credentials, supported networks, backups, transfers, and phishing warning signs.
What to know before using a wallet
These answers provide general safety education. Confirm product-specific capabilities in the software you actually use.
With self-custody, assets remain on their networks while the user safeguards the credentials used to access them. Confirm the exact behavior of your product version.
Viewing current chain state and broadcasting transfers generally require connectivity. Keep recovery records offline wherever practical.
Record it offline, check the word order, and store it securely. Do not screenshot it, upload it, or send it to support.
A private key typically controls a particular address. A recovery phrase can derive many keys, making exposure especially serious.
Use the wallet’s trusted recovery flow on a verified device, then compare your addresses and networks.
Check the chain and token contract. The same ticker may exist on multiple incompatible networks.
Verify network, recipient address, asset, amount, fees, and contract permissions if applicable.
Validate the source and domain, keep devices updated, and avoid unsolicited support links.
Requests for your recovery phrase, unexplained signatures, or disabling device protections are warning signs.